Our Testimonials

“As a growing company, we need to ensure that we have a working environment that optimises morale and motivation and maximises staff performance and with this in mind we tasked HR Bespoke Solutions Ltd with auditing our current practices on the people side. Their review was detailed and comprehensive and their recommendations are now helping us focus on the next stages of the company’s development on which they are providing support. Their meetings with employees have been well received and have certainly got employees thinking about their roles and responsibilities.   Overall, we are very happy with the work done and support provided by HR Bespoke Solutions Ltd. They provide the professional and knowledgeable support and skills that we need so that we are up to date on our obligations under Employment Law and get the best from our employees. We have no hesitation in recommending their services, which are high quality, appropriate and fit for purpose”

“Employing staff nowadays is fraught with risks and responsibilities on the employer that can easily deflect attention away from their core business. Employment legislation is complex and ever changing and it is for these reasons that we sought professional support and were introduced to Phil Snelling of HR Bespoke Solutions Ltd. We have certainly not been disappointed for HR Bespoke Solutions Ltd takes the time to fully understand the nature of the issue before helping us to formulate an action plan that gets to the very root of the issue. They talk to us in a language that we can understand – all options and eventualities are carefully explained, as many times as needed so that we have a full understanding of the issue and the connected legalities and risks and can therefore make an informed decision on the way forward. Even then, HR Bespoke Solutions Ltd is there for us providing practical advice and if need be hands-on support throughout the whole process. Certainly, they provide a very personal service that adds real value and helps us move forward in a positive way and I would highly recommend their services to any business that employs staff.”

“Although we have only worked with Phil Snelling of HR Bespoke Solutions Ltd for a short time, the impact he has made on our business has been significant. Phil not only has an excellent knowledge of HR issues gained through many years’ experience but he also understands the commercial aspects of business life. This has been evident through the discussions we have had on a wide variety of subjects. As a growing company facing many issues we have benefitted from our relationship with Phil who has brought excellent communication skills, the experience to get to the heart of an issue and the ability to guide us through the HR minefield. We are delighted with the relationship we have established in a short period of time and I have no doubt that we will be working with Phil for many years to come.”

“I started working with Phil in December 2012, after having seen some of his work with another organisation. The HR Audit he undertook for me really got under the skin of my organisation – and is now an invaluable base for me to plan the workforce development that I need to bring through. Along the way, Phil has helped me to implement staffing changes successfully and has been able to be very responsive with advice about a range of HR issues. In a relatively short time, Phil has got to know my business well and it feels like he is a Business Partner  rather than simply an external service provider. I would have no hesitation in recommending Phil’s services to others.”

“Having battled our way through the increasingly complex world of HR legislation for a number of years, we realised it was a constant source of concern and very time consuming for the limited resources of our Management team. We had optimistic plans for a major overhaul of our HR practices which had become dated and full of areas which could prove problematic for us in the future, but had no clear plan of where we were going wrong and what would be required to put us right if we are to achieve our goal of improving our business practices across the board After taking advice from our business associates and drawing up a list of what we required from HR support – we found HR Bespoke solutions Ltd.  HR Bespoke Solutions ticked all our boxes – a full audit of the current situation, realistic and cost effective long and short term solutions and a formulation of a strategy which cuts across every aspect of our business.  Completion of this strategy will put us in a stronger position with our Management and staff directly benefitting from new training and development strategies with fully up to date HR policies and legislation at Head Office. All this has been delivered by Phil Snelling of HR Bespoke solutions. He delivers as an integral member of the team – offering advice and solutions in a friendly, professional and understanding manner.  We highly recommend HR Bespoke solutions.”

“Phil Snelling of HR Bespoke Solutions was recommended to me by a contact with regard to providing employment law and HR support on a major, complex project that our business faced. It was unclear what direction the project would take as much depended on a third-party supplier but Phil was very helpful in clearly running through the different options we faced and our legal obligations. He then worked closely with us over the course of the next year in line with the agreed project plan providing full and detailed support on a variety of things including:

• The initial staff announcement and all subsequent communications
• Attendance at all staff meetings including formal meetings as necessary
• Running a secret ballot to select Elected Representatives
• Training the Elected Representatives
• Staff consultations (collective and individual)
• Production of all necessary documentation e.g. minutes of collective meetings, individual meetings, formal notices etc.

Phil’s approach was both professional and practical and it was clear that he had a genuine empathy for the situation that we were all in. His engaging manner and professional support and advice on any matter enabled the business to deal with this difficult and emotive situation in a way that minimised stress and business disruption. I certainly appreciated his support during this difficult time and the rapport that developed between Phil and our business and highly recommend him and his company to any company that needs help on any employment issue.”

“Being in a business with circa 240 staff, there are always many staff issues to deal with on a wide variety of subjects and it was for this reason that we took out retained professional HR support with HR Bespoke Solutions.  We have not been disappointed as they have wide experience of employment legislation and can therefore guide us on our legal obligations, and they also provide excellent practical support on not just what to do but also on how to do it so that business disruption and staff upset is minimised too. Certainly, a wide range of support is available through Phil Snelling and his company and with his 8 years contact-centre experience, he is able to "cut to the chase" on our issues and thus provide low-cost but high quality support.  Phil's input always adds value to my thinking and he has an ability to "sort the wood from the trees" on any employment issue and craft appropriate documentation that draws attention to the key elements.  The retained, professional HR support provided is of excellent quality and value to my business and I would certainly recommend their services to any company that employs staff.”

“Phil Snelling, of HR Bespoke Solutions Ltd, worked in partnership with me and the operational team over a 3 year period. His valuable support was essential in dealing with a wide range of employment matters, which had a direct bearing on the success of the business. This included, setting company policy, approach to pay, staff restructures, contracts of employment, management training, employee relations and day to day advice on the best way to handle the more complex issues that arise with staff. We are a business based on people, with over 1,500 staff across 5 locations working on behalf of a number of high profile clients. Phil’s input was based on a full understanding of the business issues, and has always been timely and fit for purpose. Importantly, he built a rapport with the team and worked with us in a positive, professional and friendly style. I would, without hesitation, highly recommend his services to others.”

“We had a need for independent HR support on a difficult grievance appeal and it was suggested that we approach Phil Snelling of HR Bespoke Solutions. The grievance contained fifty-seven (57) separate questions and as a result, there was considerable paperwork and numerous peoples’ input needed.  Phil therefore had to very much sort the “wood from the trees” prior to making decisions on each element. This he did before making and communicating his decisions on each component of the grievance appeal. As a result of Phil dealing with the appeal in the comprehensive and professional way that he did coupled with clear communication to the individual of his conclusions and decisions, the issue has not been taken any further and the dispute is therefore now concluded to our total satisfaction, which is a great result. Based on our experience, I strongly recommend the services of Phil and HR Bespoke Solutions to any company that employs staff for not only did their practical and hands-on support result in the conflict being concluded to our satisfaction, they also provided feedback on the learning connected to this issue so that we can avoid similar problems arising in the future.”

“Further to a recent restructuring of the company, I was faced with the unfortunate prospect of having to reduce the workforce.  Being a tight knit organisation with most members of staff being friends as well as long term employees, the task was not one I cherished, and after having started to try and familiarise myself with the delicate process with which I was charged, the weight of the situation began to lay heavy. It was whilst discussing this with a friend that he suggested I should perhaps seek professional advice, and related his own experience of a similar situation reaching a smooth and less stressful conclusion with the help of a gentleman called Phil Snelling of HR Bespoke Solutions.   I took his advice and further to making contact and a subsequent meeting, any apprehensions I had felt were immediately dispelled.  Far from possessing the hard ruthless demeanour I had expected from a man in his profession, Mr. Snelling offered a genuine compassion for the plight of the employees and me.  His advice and guidance throughout the whole process was professional and reassuring, in each meeting with employees, whether individually or as a group, he was there to offer support and advice on any matter, furnishing me with detailed letters and instructions for each step. I can say that both the process and the resulting redundancies was a time I would not care to relive, however, I, like my friend, found that an unfortunate and unenviable task was concluded professionally and with as little stress as could be expected.”

“Phil Snelling of HR Bespoke Solutions has provided both our Company, and our Employees directly, with advice and guidance on various HR matters recently and has, when required, worked intensely with the Company and demonstrated at all times incredible professionalism, speed and clarity. Phil has always caused minimum disruption with maximum effort and always worked to tight time scales to meet the Company’s requirements. The efficient friendly service that Phil has provided has been faultless and this level of service is both fundamental to a Company of our size and very much appreciated particularly during difficult times. Without question, we highly recommend Phil Snelling's services to any Company.”

“After spending a considerable amount of management time trying to convince our HR company to support us in a redundancy (to no avail), we consulted Phil Snelling – something that would have saved us a great deal of time had we done so at the start! The issue was delicate; requiring a high level of diplomacy, tact, a detailed knowledge of employment law and nerves of steel.  Phil supported us throughout the process; producing the necessary documentation, attending employee meetings and keeping our HR manager and HR Company informed throughout.  Phil represented the best interests of the company at all times whilst maintaining an excellent communications channel with the employee.  Thanks to Phil’s unflappable calm, rational and knowledgeable approach, the outcome was positive for both the employee and the business.  We would not hesitate in using Phil should we need to do so in the future and highly recommend his services to others.”

“We are very pleased with the service we have received from Phil Snelling of HR Bespoke Solutions Ltd on the wide range of people issues that arise within our business. He has not only provided excellent strategic input into our HR initiatives but has also followed this up with sound tactical advice too. His advice has not just been on the legalities connected to the issues in question but also on best practice on how to implement change effectively. Here, Phil clearly explained the options and connected risks surrounding our many staffing issues and supported us further by drafting letters and making sure that we followed best practice. Having Phil on hand to advise on relevant employment legislation, HR practices and the more complex people issues has proved extremely valuable in driving our business forward. Phil has also helped develop the knowledge and expertise of managers by creating and running a number of interactive, practical and very useful training workshops on a range of relevant subjects such as the Disciplinary and Grievance procedures, Absence Management Control and Diversity & Equal Opportunities. I would have no reservations whatsoever in recommending the services of HR Bespoke Solutions Ltd to other businesses.”

“Our business has gone through whole-scale change recently and Phil Snelling of HR Bespoke Solutions has provided excellent support to us in getting these changes accepted by staff and ultimately implemented across the business.  His support has not just been on the legal obligations connected to these changes but he has also provided valuable practical support by drafting appropriate formal documentation including staff communications and attending formal meetings with staff.  He has guided us on our legal obligations with regard to staff consultations connected to major changes to their terms & conditions of employment and also on how best to approach such consultations so that staff are clear on the rationale for change and are on board and accept the actual changes themselves. This was a major change programme and Phil's support has enabled the business to implement the required changes in a timely and effective manner with the minimum of disruption to the business.  I would highly recommend Phil and the services of HR Bespoke Solutions to any business that employs staff.”

“Collaborative, accessible, diligent, down-to-earth, highly professional – the qualities which make working with Phil Snelling of HR Bespoke Solutions a great experience. My clients needed urgent hands-on HR support in a complex and challenging situation and Phil delivered in all respects, adding real value from a risk management point of view as well as offering excellent client support.  Practical and effective HR services, delivered with clear understanding and focus, yet not forgetting that all important personal touch! Thank you HR Bespoke Solutions. I shall look forward to working with you again.’”

“Our current appraisal system was not achieving the desired results from a Company as well as an employee perspective in terms of staff development and optimising performance. For this reason we researched, found HR Bespoke Solutions Ltd and tasked them with designing and delivering a Performance Management system that created full clarity on the key deliverables and core competencies attached to each role. Their knowledgeable and focused approach during the design of the new system, the quality of their training and the tools they provided in support of the new system such as a comprehensive Competency Framework ensured that management were well trained and highly motivated to optimise the benefits of the new system. We now plan to utilise HR Bespoke Solutions services further in building on the successful launch of the new system so that performance continues to develop and would highly recommend them to any company that is looking to develop and improve the performance of its employees and management.”

“We needed independent HR support at senior level to deal with a contentious situation that had arisen. Excellent attention to detail and strong interpersonal skills were needed and these were provided in abundance by Phil Snelling of HR Bespoke Solutions Ltd. Phil having identified the key issues in question was able to obtain relevant feedback and this enabled him to make informed decisions. These decisions were then communicated in the form of a comprehensive report that contained the rationale behind the decision on each grievance and this information ultimately contributed to a satisfactory conclusion. Not only did we get the independence that was needed on this matter; we also got integrity and a collaborative manner that was needed to bring these matters to a satisfactory conclusion. Thank you Phil for your help on this matter and we would have no hesitation in the future in utilising the services of HR Bespoke Solutions Ltd.”

“Phil's help in supporting me through reorganization process that involved staff redundancies was invaluable. He understands the issues of managing a small organization and the importance of ensuring the process is transparent and understandable for all staff involved. His professionalism combined with his personable manner meant that the senior staff were confident in the process and learnt a lot from him around the redundancy process and on a variety of other HR issues that we discussed while we had him around! We will definitely be using him again.”

“I was referred to HR Bespoke Solutions by a contact and must say that I have been extremely pleased with the prompt and efficient service I have received from them. It is clear that they put their customers first and they are always reliable and accurate with their input and advice. They are quick to respond to requests for guidance and advice and have always provided immediate and full answers to my emails and calls for help. It has been necessary on a number of occasions to talk through things outside of Practice hours and Phil Snelling has always been very accommodating for such calls to take place at times convenient to me as the client. All together, their service has been top quality and they are certainly first choice in employment issues and also peace of mind for you and your staff. I would highly recommend their services and support to any business that employs staff.”

“We used HR Bespoke Solutions to put together employment contracts for employees when we formed our business earlier this year. This turned out to be fortuitous as within months, one of the employees failed to 'work out', and thanks to HR Bespoke Solutions using their depth of understanding of the HR arena, we avoided what could have easily been a costly situation. Having professional HR help on tap when you are too small to have an HR department is a very valuable commodity and in today's litigious climate, a necessity. I have no hesitation in recommending Phil and HR Bespoke Solutions Ltd for providing appropriate and cost-effective support for your business - it's like having your own personnel manager, but only when you need one!”

“We had a need for some independent HR support on a difficult grievance and redundancy situation and tasked Phil Snelling of HR Bespoke Solutions with this. Not only did we get the independence that was needed on this matter; we also got true HR professionalism coupled with high levels of self-motivation, integrity and a collaborative manner that was needed to bring these matters to a satisfactory conclusion. Thank you Phil for your help on this matter and we would have no hesitation in recommending the services of HR Bespoke Solutions Ltd to any company in need of such help.”

“We contacted HR Bespoke Solutions Ltd as a result of their newsletter hitting us at an opportune time – just at the point where we were planning some changes. Since then they have provided a variety of support including auditing and making recommendations on our HR practices, producing an up to date, legally compliant contract of employment and a comprehensive staff handbook as well as providing advice, guidance and support on any people issue. In HR Bespoke Solutions Ltd we have the reassurance of HR expertise at hand but without the on-going overhead of a permanent member of staff. In essence, excellent high quality support at low cost.”